Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?

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NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

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Zappix

MAY 20, 2024

May 21, 2024] ( Businesswire )- Zappix , a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24 , a leader in transforming digital customer engagement. Burlington, MA. ” About Zappix: Zappix provides an AI-Powered Digital Engagement Platform. .” com www.vee24.com

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Inbenta

MAY 16, 2022

One answer is AI chatbots. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. By 2024, we might be looking at a $2.4 By 2024, we might be looking at a $2.4 So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots.

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Momentum Telecom

MARCH 2, 2024

2 And with 81% of the workforce predicted to work remotely at least some days each week by 2024 ,3 providing your work-from-anywhere employees with reliable, flexible communication solutions will remain critical. Do You Have a Remote or Hybrid Workforce? In 2022, 25% of all professional jobs in the U.S. and Canada were remote.2

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SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon.

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Cyara

JANUARY 19, 2024

In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority.

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