SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.

Self service 99

Self service Virtual Agent Chatbots Analytics 99

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service?

Self service 52

Self service Banking Feedback Chatbots 52

JustCall

MARCH 9, 2023

Top 10 Contact Center Software Solutions of 2023 Listed below are the most popular and comprehensive contact center platforms of 2023. Talkdesk Talkdesk Talkdesk has been awarded the Gartner Customers’ Choice Award of 2023, making this a heavyweight option for organizations.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Method:CRM

MARCH 28, 2023

In 2023, customer experience is going to play a bigger role in businesses than ever before. Lastly, you’ll take a look at the power of coupling a customer portal with CRM software to take your customer experience to the next level. Let’s dive into some strategies you can use to achieve this in 2023. What is customer experience?

Customer Experience 52

Customer Experience CRM Self service Feedback 52

Fonolo

OCTOBER 26, 2023

A study from the MIT Sloan Review found that customer service expectations had two levels: desired (what the customer hopes to obtain) and sufficient (what the customer would find acceptable). For example, for “simple” inquiries (like “What’s my bank balance?”), self-service channels are preferred.

Advertising 81

Advertising Feedback Call Center Wait times 81

Hodusoft

JULY 26, 2023

For example, banks, insurers, and manufacturing companies can benefit from the single-tenant phone system; whereas the multi-tenant option is suitable for Internet Service Providers (ISPs), Managed Service Providers (MSPs), and Internet Telephony Service Providers (ITSPs).

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

JivoChat

APRIL 23, 2023

billion customer service hours of work by 2023. This also helps with the brand’s image, because it shows the company is concerned about providing great customer service. Conversion Opportunities When someone sends a message through a chatbot, the software can work as a self-service.

Chatbots 75

Chatbots B2C Self service Banking 75