SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Waiting means falling behind your competitors who have embraced automation. Gradient Text Don’t Wait, Seize the Opportunity!
ShepHyken
MARCH 20, 2023
Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic. It says reducing agent burnout is one of the top priorities for customer contact leaders.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Better still, customers who do need human support also experience lower wait times. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3%
Expert insights. Personalized for you.
83 
Let's personalize your content