Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent.
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