JustCall

NOVEMBER 23, 2022

In this post, we will explore the most significant call center management challenges in the present times, with a look at how it impacts the ideal customer care setting. 6 Major Challenges for Call Center Managers in 202 2. Issues like time management and ticket resolution have always been relevant.

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Call Center Management B2C Chatbots 52

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances.

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Contact Center Interactive Voice Response Management Gamification 52

SharpenCX

JANUARY 3, 2022

With labor shortages expected to continue through 2022 , managers must place employee and talent retention as a first priority. But, with part-time gig workers, your contact center can proactively plan ahead for peak and idle times. You can match agent team sizes to higher volumes of customer interactions.

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Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

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Call Center Metrics Schedule adherence Average Handle Time 52