3CLogic

JANUARY 5, 2022

Let’s review what happened over the last year to see what lies ahead for 2022. While tactics like gamification or offering incentives can help encourage retention to a certain extent, there are more effective methods to keeping your talented agents on board: Providing effective and thorough training. Locating professional services.

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Integrated CRM. Customer relationship management (CRM) is a customer care software that performs multiple functions.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. Post numbers – Keep existing numbers when changing services to help customers reach you easily.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MARCH 9, 2023

As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality. CRM Integrations The contact center software must be able to integrate seamlessly with your helpdesks and CRM (Customer Relationship Management).

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. This employee self-service not only has a positive impact on engagement, but it takes the manual effort away from team leaders — letting them be more productive and efficient with their time. .

Management 86

Management Schedule adherence Coaching Contact Center 86

NobelBiz

AUGUST 28, 2023

With the right tech, your center can waltz through challenges and deliver stellar service. Check out our free, on-demand Contact Center Gamification Workshop. Artificial Intelligence Integration : AI can easily handle routine inquiries, freeing up agents to focus on more complex interactions and enhancing response times.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Playvox

JUNE 22, 2023

Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls. Incorporate gamification and other engagement tactics to boost retention of content. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52