2022 Coaching Construction Feedback 
Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Consider allowing high-performing agents to coach peers.
JustCall
NOVEMBER 25, 2022
The top 10 trusted voice analytics software of 2022 are shown below. to expose intelligence across every interaction, give staff highly accurate, actionable feedback using built-in coaching and evaluation workflows, and more. The post Trusted Voice Analytics Software of 2022 appeared first on. Mediafly Coach360.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
COPC
JANUARY 15, 2024
Lack of Manager Support Coaching is an integral part of an effective onboarding process. By providing feedback and constructive criticism, staff productivity and performance will improve. Feedback should be clear and specific, with concrete suggestions for improvement, such as supplemental AI-driven microlearning modules.
SharpenCX
AUGUST 4, 2021
Project #1: Consistently Coach and Train your Agents. The Future of Jobs Report out of the World Economic Forum predicts that no less than 54% of all employees will need re-skilling or upskilling by the end of 2022. Coaching doesn’t only prepare your agents for the new skills they need in the future workforce.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance. Attendees will walk away with insight on the following: Critical components for coaching programs.
Balto
JULY 7, 2022
When agents make mistakes on calls that lead to negative outcomes, it’s because they forget what to say and should be coached. In 2022, we published our findings on why agents intentionally go off their scripts. At the same time, we also know that contact center coaching is often ineffective in the first session. Key Takeaways.
Playvox
MAY 24, 2022
Just over six months later, on January 18, 2022, SoFi was granted a national bank charter. SoFi’s QA team captures feedback from multiple support channels and communicates constructive coaching directly to agents, team leads, and managers. Hours of manual work was required to drill down into useful information.
Expert insights. Personalized for you.
88 
Let's personalize your content