SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ChurnZero

DECEMBER 2, 2021

“I’ll talk to Customer Success leaders and they’ll say things like ‘I’ve got a new CEO and I need to find out what they think about Customer Success.’ Jay Nathan , Chief Customer Officer, Higher Logic. With Customer Success seeing such aggressive growth, you might be wondering “Where is Customer Success headed?”

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Irit Eizips: (01:16) If you look at the industries and all the businesses dealing with customers, everybody is affected very differently.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. I think that’s going to be what I’m going to be jumping into, but of course, doing some of the marketing still in terms of the thought leadership, speaking and writing. The world is our oyster.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. I think that’s going to be what I’m going to be jumping into, but of course, doing some of the marketing still in terms of the thought leadership, speaking and writing. The world is our oyster.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

MAY 28, 2022

Further Reading: The Key to Contact Center Success in 2022: Focus on Process. And of course the chat and all the different channels. Jeanne Bliss has written some really good books too, like the Chief Customer Officer. You’re just going to set yourself up for failure I think. So I agree with you, Hailey.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52