ChurnZero

DECEMBER 2, 2021

“I’ll talk to Customer Success leaders and they’ll say things like ‘I’ve got a new CEO and I need to find out what they think about Customer Success.’ Jay Nathan , Chief Customer Officer, Higher Logic. With Customer Success seeing such aggressive growth, you might be wondering “Where is Customer Success headed?”

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Irit Eizips: (01:16) If you look at the industries and all the businesses dealing with customers, everybody is affected very differently.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. One CX trend that will dominate/take the stage in 2022: . “I Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Register Now. Penney. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Vistio

MAY 28, 2022

Further Reading: The Key to Contact Center Success in 2022: Focus on Process. And of course the chat and all the different channels. Jeanne Bliss has written some really good books too, like the Chief Customer Officer. You’re just going to set yourself up for failure I think. So I agree with you, Hailey.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. I think that’s going to be what I’m going to be jumping into, but of course, doing some of the marketing still in terms of the thought leadership, speaking and writing. The world is our oyster.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. I think that’s going to be what I’m going to be jumping into, but of course, doing some of the marketing still in terms of the thought leadership, speaking and writing. The world is our oyster.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52

Netomi

JUNE 18, 2023

Editor’s Note: The Top Customer Centricity Examples article was originally written on July 19th, 2022 and was most recently updated for relevance and clarity on June 18th, 2023 Customer centricity. Customer obsession. Customer focus. In 2022, all companies need to take a radically customer centric approach.

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Customer centricity Chief Customer Officer CRM Analytics 52