Quiq

MARCH 31, 2022

Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. Keeping customers happy and continuing to buy from your e-commerce business deserves (and often requires) as many resources.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

Quiq

DECEMBER 8, 2021

2022 is quickly approaching, and you’re likely gearing up for new initiatives, process changes, and everything else that comes with the beginning of a new year. Number of satisfied customers ÷ Total number of respondents x 100 = CSAT. On a 1 to 5 scale, 4s and 5s are typically the highest predictors of customer retention.

Metrics 52

Metrics Surveys Chatbots Best practices 52

TechSee

MARCH 7, 2022

A Gartner survey of service leaders found that investing in new and existing customer-facing channels and leveraging AI to enhance customer experience and operational excellence are top priorities for 2022. These are recognized as important aspects of customer service strategy, customer engagement, and business growth.

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Good customer service is the number one quality customers seek from eCommerce companies. Find out what trends will impact eCommerce customer satisfaction in 2022. It turns out that there is an answer.

Sales 90

Sales Personalization Upselling Chatbots 90

Global Response

JANUARY 23, 2023

Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” Scale our 2-person call center team to a team of 1,000 employees managing every aspect of customer service.” Measures can take the form of simple numbers, percentage growth rates, or other metrics. Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Nicereply

FEBRUARY 1, 2023

Omnichannel customers are proven to be more profitable Provides omnichannel support across all customer touchpoints, from voice to email, chat, and social media support and reduces customer effort, and maximizes Revenue. Nearly 80% of customers prefer omnichannel strategies due to the seamless communication experience.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59