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Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Outsource Consultants

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Call center wages have been on the rise for some time now , and even when you’re ready to pay more for employees, they’re becoming harder to find. Here are some outsourcing strategies that will provide lasting relief.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.