Remove 2022 Remove Call center experience Remove Customer Care Remove Self service
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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

As per a report by Forrester, call centers’ investment in AI will boost over 300 percent in the next year. The international call center AI market size will grow from USD 1.6 billion in 2022 to USD 4.1 Many call centers will invest heavily in call center software fortified by sophisticated AI tools and algorithms.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.