The Future of Call Centers: Predictions and Trends for Call Center Software
Hodusoft
MAY 24, 2023
As per a report by Forrester, call centers’ investment in AI will boost over 300 percent in the next year. The international call center AI market size will grow from USD 1.6 billion in 2022 to USD 4.1 Many call centers will invest heavily in call center software fortified by sophisticated AI tools and algorithms.
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