NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Here are 9 simple methods to get started!

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center?

Contact Center 57

Contact Center Big data Coaching CRM 57

JustCall

APRIL 26, 2022

AI-based assistants enable salespeople to deal with big data to attribute results with greater precision. Having that considered, several sales processes might happen beyond companies’ customer relationship management (CRM) systems. Recommended Read: Sales Automation in 2022: A Complete Guide for Sales Teams.

Sales 52

Sales B2B Upselling Chatbots 52