JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service Banking 75

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. You know that the digital commerce landscape is evolving and becoming an increasingly essential part of the way business happens as 2021 rolls into 2022. In-app shopping.

Customer retention 52

Customer retention B2C Chatbots Self service 52

SmartKarrot

FEBRUARY 16, 2022

According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.

Customer Experience 10

Customer Experience B2B Advertising B2C 10

Spearline

AUGUST 29, 2019

in 2018 to nearly 50% in 2022. Voice-bots are evolving as the next generation IVR for customer contact routing and self-service processes. AR and VR have the potential to reshape the way we interact, whether that be socially, in a B2C context, or B2B. So what exactly is AR? The network is key. Conclusion.

Telecommunications 56

Telecommunications B2C voip Benchmark 56

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. As compared to the B2C customer loyalty platform, B2B loyalty programs are restrictive about who can participate. B2B customer loyalty programs solve the problems or pain points of decision-makers as opposed to B2C programs.

Best practices 10

Best practices B2B B2C SaaS 10

Integrity Solutions

MAY 23, 2023

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision. So what do they want when they do actually engage with a salesperson?

Sales 92

Sales Coaching Brand ambassadors B2B 92