ShepHyken
OCTOBER 24, 2022
My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. While the title focuses on retailers balancing digital and human-to-human experiences, there is a lot that any company (B2C or B2B) can take away from the lessons shared. Follow on Twitter: @Hyken.
ShepHyken
AUGUST 6, 2023
Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. That includes B2C, B2B, and G2C (Government to Citizen). in 2022 and 5.4% as of 2023 and minimum federal wage of $7.25
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 6, 2022
Well, again, my observations show that pretty much every team tasked with improving the customer experience and driving more sales and customer retention is doing some form of journey mapping. And they should as it’s probably the cheapest and simple way of finding opportunities to improve the customer experience.
ShepHyken
NOVEMBER 29, 2021
Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt.
JustCall
DECEMBER 7, 2022
Besides actual words, sales reps also convey feelings to the customers and win their trust. Read on to learn how to identify and amplify sales/ marketing messaging in 2022. How can the customers trust your company when you do not communicate with them? For the same reason, sales messaging should cater to customer needs.
TMP Direct
SEPTEMBER 23, 2021
Global CX technology spending is expected to reach $641 billion in 2022. The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. Global C-suite executives rank CX as their greatest avenue for growth.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.
Expert insights. Personalized for you.
129 
Let's personalize your content