Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Prediction: Kenya to Overtake South Africa as Africa’s Top Outsourcing Hub Why? Africa’s BPO sector is accelerating , particularly in North America.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

The Northridge Group

AUGUST 31, 2023

Across the company’s three largest business groups, we saw increased First Contact Resolution (FCR) rates, decreased Average Handling Time (AHT), and reduced attrition. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Across the company’s three largest business groups, we saw increased First Contact Resolution (FCR) rates, decreased Average Handling Time (AHT), and reduced attrition. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

Fonolo

MAY 25, 2022

Industry Report: State of the Contact Center 2022. Before you get to chopping, it’s imperative that you first understand where your money goes—get an idea of your average cost per contact , so you know where you stand. Consider outsourcing. One way to start cutting costs is by outsourcing internal services like IT or HR.

Call Center 67

Call Center Technology First call resolution outsourcing 67

NobelBiz

JANUARY 17, 2022

However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. But, how is the Average Handling Time (AHT) calculated? What is the Average Handling Time (AHT) for Contact Centers?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

BlueOcean

MAY 13, 2021

We’ve written before about the changes in consumer behaviours and the impact on customer care – from fluctuations in arrival patterns to dynamic average handle times. What worked in 2019 may not work in 2021 or 2022.

Average Handle Time 62

Average Handle Time outsourcing Customer Care Sales 62

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. million in 2022 to US$34, 570.73 million in 2022 to US$34, 570.73 They help manage customer interactions by serving as the initial point of contact. from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52