Playvox

NOVEMBER 1, 2022

If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. But one thing many contact centers are missing is a remote work company policy. What Is A Remote Work Policy?

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Vistio

MAY 4, 2022

Vistio does not try to boil the ocean like many contact-center-as-a-service and customer relationship management tools attempt; instead, its platform is a lightweight system of augmentation and assistance. Most importantly, Vistio helps solve the most important problem that contact centers have always faced: attrition.

Average Handle Time 52

Average Handle Time Call flow Employee engagement Contact Center 52

CSM Magazine

DECEMBER 18, 2021

If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. As we aim to evolve customer experience over time, many of us are identifying problems with these types of surveys.

Contact Center 52

Contact Center Surveys Average Handle Time Feedback 52

Balto

OCTOBER 27, 2022

We’re talking about a compliance crackdown from the Centers for Medicare & Medicaid Services (CMS). Not only has CMS doubled its budget for compliance audits between 2021 and 2022, but it has also sought an additional $50.5 million for audit funding in 2023 — which may potentially spell disaster for some contact centers.

Scripts 52

Scripts Coaching Education Contact Center 52

COPC

OCTOBER 28, 2022

New Zealand Employee Engagement Report, 2022. You’ll learn how satisfied contact center staff are with their jobs, understand what drives employee satisfaction and distinguish the differences between countries. Get More Insights: Employee Engagement Research Series.

Employee engagement 52

Employee engagement Management Average Handle Time Contact Center 52

Quadient

OCTOBER 10, 2022

Mon, 10/10/2022 - 14:40. Every business head has more problems than they can usually handle at any given time, and “changing the documents” rarely hits the top of the to-do list. spent time answering comms-based questions, and how long the average handling time was. Marissa Feigen.

Banking 52

Banking Average Handle Time Technology Contact Center 52

ViiBE Blog

MAY 20, 2021

billion active monthly users by 2022. With its ability to provide a more acute issue identification and real-time resolution, AR can improve customer service experience on every stage of technical support – from unboxing and installing to troubleshooting. Solution delivery method.

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52