Outsource Consultants

JUNE 15, 2022

Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. Understanding the past and current disruptions may just give your company the advantage when planning for these increased customer service needs. Manufacturing Slowdowns. The Situation. The Situation.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

JustCall

NOVEMBER 25, 2022

The top 10 trusted voice analytics software of 2022 are shown below. Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Their customer experience solutions that prioritize automation optimize the customers’ most crucial customer service processes. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Anexa BPO

OCTOBER 16, 2022

Whether analyzing the airline industry – where safety is paramount – or the telecommunications sector – where stability is of the utmost value – or the automotive industry, where outsourcing and supply chain are critical factors – resilience looms as the key to success…it’s literally survival of the fittest (and the fastest).

Telecommunications 52

Telecommunications Finance Banking Automotive 52