NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Here are 9 simple methods to get started!

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

BlueOcean

JULY 12, 2018

Strategic Partnerships with Contact Centers. “ This is especially the case in the contact center, where your outsourcer handles critical interactions with your customer base. 5 Procurement Tips for Seeking an Outsourced Contact Center. Data Analytics in the Contact Center. “

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Tuesday, July 23rd Agent Performance and Contact Center Efficiency.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

JustCall

APRIL 26, 2022

Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. Augmented Analytics. Augmented analytics provides a complete picture of prospects in a flash. Use Cases for AI in Sales. Sales Attribution.

Sales 52

Sales B2B Upselling Chatbots 52