2022 Agent burnout Feedback outsourcing 
Outsource Consultants
JANUARY 3, 2024
At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale. The reason?
Global Response
AUGUST 7, 2023
Instead, create a culture of transparent communication, open dialogue and honest feedback—between and within employees and management. Lead by example and be open and honest about company decisions and foster a culture where employees feel open to dialogue and feedback. FAQs What are the elements of a successful call center culture?
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