The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind. . —
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