Balto
FEBRUARY 6, 2023
In 2022, conversational AI was a $2 billion industry — and by 2026, it will represent $80 billion in savings for contact centers. Methodology This research was conducted in collaboration with third-party research firm Centiment in November 2022. 2022, March 29). 2022, June 23). 2022, August 3). 2022, October 31).
Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. With the cost to replace an agent averaging more than $14,000, you can’t afford to stay stuck in this cycle.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. The importance of efficiency when onboarding and training agents.
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