2022 Agent burnout Chatbots Wait times 
Outsource Consultants
JUNE 15, 2022
Many prescriptions taken by consumers have no generic option and if they do, require a new request from a doctor each time the brand is unavailable. As of March 2022, the United States Food and Drug Administration was reporting shortages of 169 medications. The Impact on Contact Centers. 2) Be proactive.
Fonolo
JANUARY 25, 2022
Although it sounds technical, WFO is just a fancy way of speaking to the management of all things call center-related in a way that boosts agent productivity and overall call center performance—however, there is a lot involved in developing a successful WFO strategy, and we have you covered with all the details. Agent onboarding and training.
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