Talkdesk
MARCH 12, 2021
Talkdesk provides one of the best cloud-based solutions tailored for a work-from-home (WFH) agent environment, visually appealing reports, integration with leading CRM solutions (like Salesforce) and security and compliance conforming to the best industry standards. . Manage complex call flow designs.
Balto
AUGUST 3, 2022
We asked respondents to rank how often they use the following tools today, and how they expect them to be used ten years from now: Voice (phone) assistance IVR (Interactive Voice Response) assistance Online chat bot Live chat with a human Self-service knowledge base Discussion forums Social media Email Text Mobile app.
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Creative Virtual
JULY 18, 2019
With industry experts predicting the year 2020 as the point when customer experience (CX) will overtake product and price as the number one way companies will differentiate themselves from the competition, organisations can’t risk ignoring these common contact centre issues.
NobelBiz
NOVEMBER 23, 2020
No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms. The immersive nature of this approach was so effective, that it quickly became an industry standard.
Hodusoft
MAY 10, 2024
As communication technology continued to evolve, customers began using various channels (such as voice calls, video calls, email, live chat, social media, and messaging apps) to interact with businesses. That made virtual call centers and contact centers extremely popular in the call center industry.
NobelBiz
SEPTEMBER 30, 2020
2020 shifted the perspectives of many, if not all, industries across the globe. But the harsh reality brought by the 2020 world crisis forced call centers around the globe to adapt and think fast on their feet. The more the better, as the omnichannel approach seems to become the new industry standard.
8x8
FEBRUARY 6, 2019
VIsibility into customer interactions and IVR usage. Provides voice-of-the customer insights for 100% of calls. Provides voice-of-the customer insights for 100% of calls. Provide a real-time view into critical contact center metrics. Contact center analytics. Analytics to know what is working and to fix what isn’t.
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