TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Companies have taken notice of consumer preference for self-service. Traditional self service.

Self service 138

Self service Wireless Chatbots Entertainment 138

ShepHyken

JANUARY 20, 2020

My Comment: While a short article like this may not be all you need to start and run a customer loyalty program, this is a good start to get you thinking about the type of program you might consider. Loyalty Trends in 2020: How Will This Year Be Different? Live Chat Benchmark Report 2020 Comm100 Network Corporation.

Customer Service 293

Customer Service B2C Entertainment Customer effort 293

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. AI customer service technologies have given rise to a wide range of customer-facing platforms, all of which help companies provide a level of service beyond human capacity.

Technology 122

Technology Customer Service Gamification Contact Center 122

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

TechSee

MAY 7, 2019

percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 Good customer service can prevent returns. In fact, 72 percent of those polled stated that good customer service would dissuade them from returning a product. percent), small gadgets (20.3

Surveys 107

Surveys Entertainment Education Self service 107