VocalCom
MAY 13, 2020
As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. Their contact center agents manage mostly inbound, sales and service related enquiries. Managing call volumes and new web callback functionality.
ProProfs Blog
FEBRUARY 7, 2020
At least it was obvious that customers would simply walk to the store whenever they needed support. . And then came the technological avalanche – postal service, phone, email, live chat, social media. The influx of such advancements made customer service challenges, instead of easing it out.
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Global Response
FEBRUARY 13, 2022
Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.
Select VoiceCom Blog
JULY 11, 2022
Not all types of customer service are the same. Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. According to a report, the global market for call centres was estimated at almost $340 billion in 2020.
ProProfs Blog
JULY 29, 2020
A recent Statista report revealed that in the US, 44% of customers preferred phone support to other forms of contacting customer service such as email (16%), Live Chat (23%), and Social Media (4%). So what really makes phone support hold a firm spot in the customer support landscape? Image Source: Statista.com.
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