ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question.

Customer Service 293

Customer Service B2C Entertainment Customer effort 293

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.” Temkin, 2018).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

TechSee

AUGUST 12, 2020

This emerging trend has companies seeking to provide their customers with seamless, native experiences on any channel or device, via voice, video, or text. Many organizations struggle to reduce the number of no-fault found returns that occur when customers encounter initial difficulties with new products. Customer service.

Self service 109

Self service Entertainment Technology Engineering 109

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Companies have taken notice of consumer preference for self-service. Traditional self service.

Self service 138

Self service Wireless Chatbots Entertainment 138

SmartAction

AUGUST 18, 2020

SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. . 5) on Gartner Peer Insights as rated by customer reviews1. . About SmartAction .

Virtual Agent 93

Virtual Agent Entertainment Contact Center Self service 93

Talkdesk

OCTOBER 12, 2020

Welcome to open banking Accenture projects open banking-related services already account for 7% of total banking revenue in 2020. Many industry executives already look at open banking as an accelerating trend in financial services.

Banking 83

Banking Interactive Voice Response Self service CRM 83