2020 Call center experience Chatbots Multichannel 
VocalCom
JUNE 22, 2020
Additionally, integrating AI solutions such as chatbots or virtual assistants can assist agents by absorbing extra volumes of calls or managing low-value enquiries and let them focus on the more complex conversations. Want to know more about the evolution of contact centers ?
Fonolo
FEBRUARY 7, 2013
UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. This is a major challenge for contact centers in 2020. Really smart.
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