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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Ensure security and compliance. Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. To help determine whether what you are hearing is simply a fear of change or legitimate objections, ask your agents to explain their issues.

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call center software Best practices Call Center Interactive Voice Response 140
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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

FEBRUARY 28, 2022

I’m excited to join Pixalate during a phase of rapid growth as the company helps customers address issues that strike at the core of quality and compliance in the digital ad supply chain,” she said. She has previously held marketing and CX roles across various industries, including life insurance, banking and hospitality. .

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