2020 Banking Government Self service 
Creative Virtual
JULY 10, 2020
By 12 April 2020, those virtual agents had reached nearly 50% of the total traffic they had recorded for all of 2019 despite being only about a quarter of the way through the year. However, the Banking sector has continued to see increased usage throughout May, June and the first week of July compared with the first two months of 2020.
Talkdesk
DECEMBER 23, 2020
What we know so far about the Paycheck Protection Program The new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches : $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. . Here’s what we know so far.
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Creative Virtual
APRIL 30, 2020
Companies with existing online support and easy-to-use self-service tools are at an obvious advantage. In a recent blog post, my colleague Laura Ludmany talked about the sharp increase of traffic Creative Virtual’s banking virtual agents had experienced over the previous month. Only time will tell. Hungry for more stats?
Eptica
MAY 6, 2020
Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Published on: May 06, 2020. ” Against this backdrop, how are banks performing when it comes to putting the customer at the heart of everything they do?
TMP Direct
JUNE 16, 2021
A clear uptick in the onboarding and usage of digital banking services was expected during the pandemic. Forrester reported in October that 14% of US online adults used digital banking for the first time during the pandemic, and it seems like it won’t be their last time. In 2020, the amount of savings held by individuals rose.
Enghouse Interactive
MAY 28, 2021
Cloud and IP-based telephony and contact centre applications have allowed the same levels of service and staff management to be achieved irrespective of an office or home base. Early in 2020, there were many “emergency” projects to deliver these cloud and IP services so the contact centre could become the homeworkers’ kitchen tables.
Vistio
JULY 11, 2022
So in that, keeping with that theme of new ideas and new theories of how we best offer customer service and customer experience, there’s a lot of interest and focus on self-service technology, bots, chat, automated email, the list goes on and often organizations make speaking to a live agent, the last resort.
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