Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Aspect
JULY 15, 2020
On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). The 2020 survey shows that 96% of Millennial agents and 97% of Gen Z agents own smartphones.
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