2020 Abandon rate Average Handle Time Multichannel 
Hodusoft
FEBRUARY 29, 2024
Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Handling sensitive information and addressing security concerns add an extra layer of complexity.
Hodusoft
JANUARY 17, 2024
Multichannel Integration The question may arise “Is multichannel integration necessary?” We are living in a time when a majority of the population has a smartphone in their hands. Remote Accessibility Before the end of 2019 and the start of 2020, remote working was an exception to the norm. The answer is a resounding yes.
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