Creative Virtual

JULY 21, 2022

I started out by talking about conversational AI tools being thrust into the customer service spotlight in 2020 as businesses dealt with COVID-19 lockdowns, restrictions, and rapidly changing information. Virtual agents and chatbots have come a long way over the past two decades, and there are even more exciting developments on the horizon.

Virtual Agent 52

Virtual Agent Self service Chatbots Technology 52

3CLogic

MAY 26, 2022

In January, Forbes dubbed 2022 the year of the customer. During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. every year from 2022 to 2030. Customers Demand A Seamless Experience. billion in 2021 and is expected to grow 15.3%

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. Contact Center Trends 2022. billion in 2020, up 16.9% Contact Center Trends 2022. Contact Center Trends 2022. Contact Center Trends 2022. Source: Microsoft. Source: Bain&Co. Source: Gartner.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. DMG remains bullish on this IT market, particularly now that some larger contact centers are either moving to the cloud, albeit not all of their seats at once, or considering a move. DMG expects the CBCCI market to grow at a minimum rate of of 22.5%

Consulting 48

Consulting Consulting Contact Center Marketing 48

JivoChat

JUNE 7, 2021

The interaction might come from a chatbot or live agent chat, welcome message, social media interaction, retention interaction, service call, or even another form. Numbers from Adobe’s 2020 Digital Economy Index indicate that 8% of customers make up 41% of e-commerce store’s revenue. Customer interaction comes in many forms.

Best practices 52

Best practices Chatbots Customer retention Surveys 52