2019 Blog Personalization Virtual Agent 
Creative Virtual
JULY 10, 2020
Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. I’m curious to continue to watch how virtual agent traffic fluctuates as coronavirus-related restrictions change.
Creative Virtual
DECEMBER 11, 2019
2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ProProfs Blog
JUNE 14, 2019
How Personal Touch Empowers Businesses. With this blog, we aim to help you do just that. For more complicated interactions, such as payment disputes, 40% of customers prefer talking to a real person over the phone. How Personal Touch Empowers Businesses. 75% of customers believe it takes too long to reach a live agent.
Interactions
DECEMBER 18, 2019
Which takes us to 2019, which was a big step forward from what we saw in 2010. To reflect on this past year and change our focus to the next 10, we gathered Interactions experts to give their take on what the biggest trends of 2019 were: Voice is Back Baby . AI and Agents: Better Together. Lisa Michaud, Senior Product Manager.
bold360 Blog
JANUARY 2, 2020
So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. A line of business person or an expert in another area may come to a team that’s trying to build a new next-generation AI solution, and it may not go well. A virtual agent could sit in a contact center, for example.
Liveops
DECEMBER 27, 2018
12 customer service resources that CX leaders need to review before 2019. When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Click here to go to CCW’s Remote Agent Report. Blog Article] Are you protected?
Avaya
JUNE 24, 2019
Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.
Expert insights. Personalized for you.
52 
Let's personalize your content