Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR Systems
Altivon
JULY 27, 2020
Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice Response (IVR) systems, released July 1, 2020 by IVR Doctors. Top Honors for Balance of Company Objectives and Customer Preferences. In 2019, we were fourth out of a hundred.”. ” Improving the Customer Experience.
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