Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

NICE inContact

MARCH 28, 2019

In our NICE inContact CX Transformation Benchmark , chat has the highest satisfaction of all channels with 47% of consumers saying they were very satisfied with chat, as it provides convenient, quick, and helpful service. appeared first on NICE inContact Blog. The post Most AI Chatbots will Fail, and That’s Okay!

Chatbots 59

Chatbots Virtual Agent Self service Benchmark 59

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. The post Self-Service Strategies for Elevating CX at Your Contact Centre appeared first on NICE inContact Blog.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

Netomi

SEPTEMBER 20, 2021

Integrates within Zendesk agent desk platform for seamless human hand-off. Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. Zendesk customers now have access to the Netomi Virtual Agent. To download a copy of our Telecom Customer Service Benchmark report, visit here.

Chatbots 126

Chatbots APIs Surveys Analytics 126