ShepHyken

OCTOBER 1, 2019

The Analytic Customer Experience. How AI Can Support Human Customer Service. They discuss trends in digital customer service, including hyper-personalization and fast, frictionless self-service. The trend across industries is toward elevating the customer experience.

Self service 50

Self service Contact Center contact center solutions Analytics 50

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. Now think about service over your digital channels. Would you want those customer experiences factoring into your NPS? Would you want those customer experiences factoring into your NPS?

Quality management 54

Quality management Analytics Customer Experience Management 54

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. Now think about service over your digital channels. Would you want those customer experiences factoring into your NPS? Would you want those customer experiences factoring into your NPS?

Quality management 54

Quality management Analytics Customer Experience Management 54

SharpenCX

JANUARY 8, 2020

More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. Trends show that 2020 looks no different. Download Now: What trends are impacting contact centers this year?

Contact Center 67

Contact Center Management Feedback Contact center software 67

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Quiq

NOVEMBER 24, 2021

Share This Story When customer service is at its busiest, it might be time to get back to the basics: Your team’s ability to effectively communicate with customers. . Customer service teams are overwhelmed during this time of year, and shoppers are getting more frantic as the holidays grow closer. Even if they are?

Chatbots 52

Chatbots Surveys Upselling Banking 52

ProProfs Blog

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . Boosts Customer Service & Loyalty. Live Chat Messaging Customer Satisfaction Statistics. Quick response. Instant solutions

Wait times 135

Wait times Customer Support Transportation Sales 135

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. Drivers and Trends The ability to add digital channels, such as chat/SMS, is significantly easier with a cloud solution. Contact us to go through the analysis. 5 – Most important marketplace trends to keep in mind? but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Teresa Allen.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Toister Performance Solutions

JANUARY 20, 2022

More companies are adding a Chief Customer Officer (CCO). Customer experience pioneer and bestselling author, Jeanne Bliss , literally wrote the book on this topic. Customer experience pioneer and bestselling author, Jeanne Bliss , literally wrote the book on this topic. Is the CCO role a fad or a real trend?

Chief Customer Officer 62

Chief Customer Officer Advertising Surveys Sales 62

Cisco - Contact Center

NOVEMBER 17, 2020

The Rise of Digital and Customer Expectations. According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future. Consumer expectations are also on the rise. What’s New?

Customer Experience 73

Customer Experience Contact Center Government contact center solutions 73

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Below are four reports that we think are worth your time. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Who wrote it: Contact Babel.

Contact Center 57

Contact Center Call Center APIs Technology 57

Netomi

MARCH 10, 2022

What is customer experience? How do your customers really regard their experience with your brand when they use your companies’ products or services? Customer experience (CX) relates to just this. What is the difference between Customer Experience Management and customer service?

Customer Experience 59

Customer Experience Analytics Surveys Feedback 59

C Space

DECEMBER 6, 2021

But it’s also quite simple: When the quality of my survival is dependent on the quality of yours, I NEED you to do well. I NEED you to keep your distance, wash your hands, not come into work when you’re sick…so that I stay healthy. billion, and more than 194 billion impressions since October 2019. This is very meta stuff.

Transportation 59

Transportation Airlines Automotive Marketing 59