Remove 2018 Remove Chatbots Remove Omni-channel support Remove Personalization
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5 Customer Service Metrics You Should be Tracking Right Now

CSM Magazine

They use them to create personalized wow experiences for every customer. Fix: Self-service tools like knowledge base and chatbot can be implemented to reduce the total number of issues that escalate to support agents. This affects the personalization element and the quality of customer interaction. About the Author.

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Customer Service in the Digital Age

CSM Magazine

Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Omni-channels. Impact of Globalization.