ShepHyken

JANUARY 5, 2018

This means that there are potential process or technical issues within the customer service department that can’t support customers in a timely manner. No matter what the issue is, it is important to have customer support in as many channels as possible.

Customer Service 203

Customer Service Multi-channel support Customer Experience Personalization 203

Fonolo

MAY 10, 2018

In 2018, companies, platforms, and users alike are keeping an even closer eye on privacy and, importantly, verified, trusted, and accurate content. Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Thank you @AlisonElworthy for the great presentation and answering my question about customer-related corporate objectives #inbound18 #customersuccess pic.twitter.com/gKEuPV0YZF. Jonathan Hsu (@jhsu98) September 5, 2018. It pays to have loyal customers.

Education 66

Education Customer retention B2B SaaS 66

Provide Support

JANUARY 7, 2019

Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. Modern embedded chat window. The following features are available with new embedded chat window: (.).

Customer Support 40

Customer Support Customer Experience Customer Service 40

kommunicate

OCTOBER 8, 2018

We live by the hustle of giving you what’s best out there for customer support. Your preferred customer support platform just got much better. The post What’s Cooking at Kommunicate – Release Notes, September 2018 appeared first on Kommunicate Blog.

Customer Support 49

Customer Support 49

kommunicate

SEPTEMBER 3, 2018

Your preferred customer support platform just keeps getting better. The post What’s Cooking at Kommunicate – Release Notes, August 2018 appeared first on Kommunicate Blog. For previous versions of Release Notes, head here. Editable Quick Replies We have made Quick Replies editable.

Customer Support 53

Customer Support 53

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! Manage the contact with the customer ever step of the way. Shep Hyken (@Hyken) February 1, 2018. Founder of CoSupport.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? Two topics come to mind: participating fully in corporate digital transformation initiatives and investigating uses of artificial intelligence in customer care. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

kommunicate

AUGUST 6, 2018

At Kommunicate, we’re giving the world a better class of customer support software, one release at a time. What’s New Agile CRM integration Now you can integrate Agile CRM with Kommunicate to manage your customer relationship even more effectively. Also, […].

CRM 45

CRM Customer Support Management 45

Callminer

DECEMBER 17, 2019

The need for competent customer support is growing. “59% of customers say that they have higher expectations for customer support than they had a year ago.” Many companies are coming up short with customer support. Many call centers have trouble adopting modern practices. “U.S.

Call Center 207

Call Center outsourcing Contact Center Finance 207

kommunicate

JANUARY 9, 2019

Here’s to the new year and making customer support smarter and better. ?? – Release Notes, December 2018 appeared first on Kommunicate Blog. Meanwhile, here at Kommunicate, we cooked some interesting features up, fixed a few bugs and improved the overall performance.

Customer Support 40

Customer Support 40

kommunicate

JANUARY 9, 2019

Here’s to the new year and making customer support smarter and better. ?? The post Here’s What’s New from December 2018 | Kommunicate Product Updates appeared first on Kommunicate Blog. For previous versions of Release Notes, head here.

Customer Support 40

Customer Support 40

Mindtouch

MARCH 14, 2018

The ways we measure efficacy—with customer success KPIs like CSAT and NPS® , for example—ultimately reflect the kind of experiences we deliver when our customers seek support. This leaves support teams with the difficult task of continuing to deliver quality across all channels. A (laser) focus on customer experience.

Call Center 54

Call Center Self service CRM Contact Center 54

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. This is not going to happen, at least in 2018.

Customer Service 253

Customer Service B2B Customer centricity SaaS 253

CSM Magazine

JUNE 27, 2018

Having a website is a necessary tool for a business to operate and provide customer service online. Listed below are the seven best website builder software of 2018: 1. In addition, website builder has a 24/7 customer support which can provide you with assistance while you’re making your website. Website Builder.

Advertising 40

Advertising Engineering Analytics Marketing 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. In this post, our Support-Driven Growth Lead, Mo McKibbon, explains how rather than a euphemism for customer success, Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver.

Finance 40

Finance Sales Customer centricity Customer Support 40

kommunicate

AUGUST 4, 2022

Launched in 2018, the platform has evolved and introduced [.]. The post WhatsApp Business – 10 Features You Cannot Ignore in 2022 appeared first on Kommunicate Blog. WhatsApp Business has only made things better and amazingly beneficial for about 50 million businesses globally.

Personalization 52

Personalization Customer Support 52

ProProfs Blog

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations. percent, up from 80.68

Wait times 135

Wait times Customer Support Transportation Sales 135

aircall

MARCH 23, 2018

For Aircall’s recent survey of 475 customer support leaders , it comes down to self-reflection. Overall, how would you rate the performance of your customer support team?”. We’ll focus on a few areas that suggest why The Best are able to provide superior customer support. What does it mean to be “The Best”?

Surveys 86

Surveys CRM Education Metrics 86

Nicereply

MARCH 7, 2019

” With International Women’s Day right around the corner, on March 8th, we figured it was an excellent time to give credit to some of the amazing women in the customer support, success, and experience world. Sarah has done tons of amazing work for the modern support industry. Sarah Hatter (@sh) August 19, 2018.

Engineering 94

Engineering Customer Support SaaS Personalization 94

Call Experts

DECEMBER 18, 2019

With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. More Blogs Menu. Technique Key to Success.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Call Experts

JANUARY 8, 2020

Make sure your customer support channels are more responsive, providing customers an opportunity to love staying connected to you. Create a custom experience that ensures complete satisfaction with your target audience. . More Blogs Menu. Understand and Optimize your Unique Customer Touchpoints.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

ShepHyken

AUGUST 17, 2018

This week we feature an article by Kaavya Karthikeyan who writes about customer support metrics that you should be tracking. – Shep Hyken. The best way to outperform your peers is through constant evolution and refining, and nowhere does this apply more than in the customer support arena. My Ritz-Carlton Experience.

Benchmark 189

Benchmark Metrics Customer Support First call resolution 189

Mindtouch

APRIL 12, 2018

Just like that, Gainsight Pulse 2018 is behind us. San Mateo was really buzzing this past week, with over 5000 attendees and 150 customer-obsessed speakers from the wide world of customer success. As expected, the Pulse 2018 schedule was jam-packed with CS superstars. Customer success is alive and well!

Engineering 63

Engineering Self service Surveys Customer Support 63

Call Experts

FEBRUARY 26, 2020

Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. This blog was written by Scott Witte, the Director of Customer Experience at Call Experts in Charleston, SC.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Call Experts

MARCH 5, 2020

But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support. Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. More Blogs Menu.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Experts

DECEMBER 13, 2018

Someone is always there to take orders, answer questions, or record messages if customers need help. . Cost-effective Customer Support . Live answering services provide phone coverage and customer service that are often difficult for small businesses to achieve. More Blogs Menu. How can you have engaged employees?

Answering services 65

Answering services outsourcing Call Center Benchmark 65

OctopusTech

OCTOBER 19, 2019

In a blog post, we published on our site in January of 2018, we talked about how artificial intelligence was reshaping the call center industry. In that post, we shared out opinion about how customer service was and is going to be impacted by the use of artificial intelligence and automation going forward.

Call Center 54

Call Center Interactive Voice Response Chatbots B2C 54

aircall

SEPTEMBER 18, 2018

All we can say for sure is that it would be wise for anyone working in customer service to learn more about the potential futures of their profession. And at Dreamforce 2018, we’re doing our part by bringing together three in-the-field experts to focus on one big question: Where Will Humans Fit in the Future of Customer Service?

Customer Service 66

Customer Service Self service Call Center Customer Support 66

aircall

FEBRUARY 26, 2018

On the tech side of things, our technical support team works directly with new Aircall customers to set up QoS (Quality of Service) parameters on their routers. As far as things to look forward to in 2018, we’ll be monitoring phone network carriers in real-time. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

Call Experts

JANUARY 15, 2020

More Blogs Menu. Understand and Optimize your Unique Customer Touchpoints. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Customer Support and Call Center Conferences 2018. 5 Tips on AI-Powered Phone Lines. Free your Phone!

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Comm100

NOVEMBER 29, 2021

All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Customer Service 88

Customer Service Chatbots Surveys Customer retention 88

Call Experts

FEBRUARY 19, 2020

When you have a higher number of satisfied customers in the market with an efficient protocol, it becomes easier to build credibility, customer base, and revenue. More Blogs Menu. The Value of an Optimized Customer Experience. Monitor Your Customer Experience with Real-Time Dashboards. Technique Key to Success.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Call Experts

MAY 17, 2019

More Blogs Menu. Use AI to enhance the customer experience journey. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Customer Support and Call Center Conferences 2018. Q: How did you get into larping? Summer HR Conferences.

outsourcing 65

outsourcing Call Center Answering services Contact Center 65

Call Experts

APRIL 18, 2019

More Blogs Menu. Tips for getting new customers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

outsourcing 66

outsourcing Call Center Answering services Benchmark 66