Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big
Noble Systems
MARCH 20, 2019
To this end, the use of call center gamification represents a bona-fide breakthrough. Never has such a revolutionary approach been so badly needed, as the statistics lay out some stark truths: 71 percent of all employees are not engaged while at work and the average call center has a 26 percent attrition rate.
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