Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???.

Accountability 98

Accountability Coaching Education Telecommunications 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Toister Performance Solutions

JULY 11, 2019

Much of the post was based on a 2015 study by Michael Housman and Dylan Minor that reviewed hiring and termination data for 58,542 customer service employees. What the study didn't account for was toxic employees who weren't fired. Please consult your human resources representative or attorney before firing anyone.

Advertising 90

Advertising Airlines Surveys Morale 90

ClientSuccess

AUGUST 7, 2019

Founded by Kristen Hayer in 2015, The Success League is a customer success consulting firm dealing in leadership consulting, training, and coaching. With input and advice from former colleagues and connections from her years in the field, Kristen started The Success League as a consulting firm for leaders, run by leaders.

Consulting 41

Consulting Consulting Sales Coaching 41

inmoment

MAY 14, 2020

It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Russel Lolacher

MARCH 13, 2023

A few reasons why he is awesome – he is the academic, keynote speaker and best selling author of “The Burnout Gamble” and his latest book “Leadership, Reinvented”, he’s a two-time TEDx Talker (his 2015 talk is now at 2.1 His 2015 Talk is now at 2.1 Russel Lolacher 2015 28-year old Hamza comes out on a TEDx stage.

Government 98

Government Management Employee engagement Coaching 98

Comm100

MARCH 8, 2017

Chelsea Krost is a self-named Millennial spokesperson and brand consultant. Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. Chelsea Krost. ChelseaKrost.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. Next, you want to account for any inbound activities, which can be tricky. Best Practices.

Benchmark 98

Benchmark Finance Best practices Sales 98

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. It’s evolved immensely and especially so since Catherine Blackmore joined Oracle Marketing Cloud back in August of 2015. No other organization that is as relied upon by the customer to be its champion, guide, coach, and conduit to critical information.

Marketing 80

Marketing Customer centricity Coaching Sales 80