2014, Chief Customer Officer, Customer retention and Upselling

Chief Customer Officer: Roles and Responsibilities of the Modern CCO

SmartKarrot

SEPTEMBER 10, 2020

But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees.

Chief Customer Officer

Chief Customer Officer Customer centricity SaaS Upselling

Top Customer Success Resources

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: Here is a list of top 10 customer success podcasts.

SaaS

SaaS Chief Customer Officer Benchmark Customer retention

Customer Contact Central

Chief Customer Officer: Roles and Responsibilities of the Modern CCO

Top Customer Success Resources

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