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Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.
Comm100
NOVEMBER 6, 2017
As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows.
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Babelforce
SEPTEMBER 1, 2022
Regardless of the monetary rewards, developers “burn out” at an alarming rate ; close to 40% cite “increasing workload and demand from other teams” as the cause. If you’re thinking about a career change, you might want to consider becoming a software developer. Perhaps this isn’t such a compelling career option after all?
Vonage
DECEMBER 8, 2016
In today’s digital world, customer expectations have never been higher – and neither has the number of them who are prepared to jump ship if your business doesn’t meet them. According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service.
aircall
JUNE 21, 2021
If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. Suppose there are gaps between what customers expect from an interaction and what they’re actually getting. Creating Customers for Life.
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