ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

AWS Machine Learning

AUGUST 22, 2023

She is also part of the Technical Field Community dedicated to hardware acceleration and helps with testing and benchmarking AWS Inferentia and AWS Trainium workloads. He works with government, non-profit, and education customers on big data, analytical, and AI/ML projects, helping them build solutions using AWS.

Scripts 71

Scripts Accountability Transportation Benchmark 71