NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. In 2010, we marked another milestone with the move to our current office space. We aim to grow as a preferred partner in building the contact center of the future.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Peter Lavers @ ThinkCX . Annette Franz @ CX Journey.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98