DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Outsource Consultants

MARCH 31, 2022

The number of people participating has increased by nearly 3 million since 2010 , and many industries are beginning to take part in the initiative, including call centers. The gig economy has been a hot topic for the last decade as services such as ride-sharing and grocery delivery find a permanent place in consumers’ lives.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

NICE inContact

DECEMBER 9, 2015

In 2010, Kristina Coker, Enterprise Mobility & Telecommunications Engineer, created a Request for Proposal (RFP) with a long wish list of ideal characteristics of a new contact center system including: Support for a wider range of communication channels. “We That was unheard of in 2010.”.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75