The Most Unlikely Source Is Blocking Contact Center Transformation
CX Global Media
NOVEMBER 19, 2018
The quality of leadership is one of the most important predictors of an organization’s future success (Peterson, Walumbwa, Byron and Myrowitz 2009). According to the 2018 “Annual Learning & Development Benchmarking” report from Toward Maturity, organizations are in a dire position. Even if you are a small contact center.
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