Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. According to a study in the International Journal of Management & Business Studies , managers spend 70 to 90% of their time each day simply communicating with their team and others at work.
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