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The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. Summary of Key Learnings.

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B2B Surveys B2C Metrics 52
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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

Create your own user feedback survey. quotes, feedback, etc.) Quotes, feedback, etc.). Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title. 2006, September 13). Answer Choices.

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Contact Center Interactive Voice Response Surveys Self service 52
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