CX Global Media

JULY 9, 2019

She has worked with direct retailers, and outsourcing in both operations and workforce management with the number of agents ranging from 100-3,200 agents. Since 2003 Colin has led Taylor Reach to success in contact center and customer experience consulting, with offices in the US, Canada, Europe, and Asia.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Quality Contact Solutions

DECEMBER 23, 2021

Since its inception in 2003, the Do Not Call Registry , and the set of rules associated with it has been a big focus for most companies making outbound dials. The good news is that most companies seem to have a good handle with specific areas of telemarketing laws. One of those areas is Do Not Call (DNC) compliance.

Telemarketing 98

Telemarketing Wireless voip Best practices 98

Robert Davis

APRIL 5, 2018

both in-house and outsourced, rose from fewer than 80,000 to 565,000. In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. million, according to the Ad Age Encyclopedia of Advertising. Completion rates.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Taylor Reach Group

JULY 4, 2018

With more than 40 years of Call Center leadership experience operating in-house Contact Centers, building one of the most successful BPO organizations and now consulting since 2003, Colin and his team stand by ready to assist you. Like to chat?

Consulting 109

Consulting Consulting Contact Center Call Center 109

Robert C. Davis and Associates

APRIL 5, 2018

both in-house and outsourced, rose from fewer than 80,000 to 565,000. In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. million, according to the Ad Age Encyclopedia of Advertising. Completion rates.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

EPIC Connections

MARCH 27, 2018

When I started EPIC Connections in my home office in 2003, I knew perseverance would be the first requirement for establishing an organization that builds value for their clients. The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Livepro

JULY 17, 2018

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Having managed in-house and outsourced contact centres as well as back-office processing centres, Ian fully understands the speed of change required when managing within the contact centre environment.

Transportation 40

Transportation Government Multichannel Consulting 40

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

DMG Consulting

APRIL 16, 2019

million in 2003 to approximately $1.7 This will reduce dependence on outsourcers, particularly low-end offshore providers. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018. But market growth is just a part of the story.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

BlueOcean

FEBRUARY 7, 2019

We get it; earning executive buy-in on the decision to outsource your contact center usually includes a discussion about ROI. Even if we are committed to delivering an exceptional customer experience, the fact is that many businesses turn to these metrics by default when making an outsourcing decision. Fighting the Cost Center Mindset.

Metrics 87

Metrics Customer Care Average Handle Time outsourcing 87

Anexa BPO

JULY 26, 2022

Medicare Advantage companies (which lets seniors choose benefits through private insurance companies) have grown exponentially since the Medicare Modernization Act was passed in 2003 and have seen enrollment explode. An accredited BPO outsourcing company like award-winning Anexa can support this kind of evolution.

Healthcare 52

Healthcare outsourcing Wait times Accountability 52

Expivia

MARCH 1, 2022

You can hire a mobile messaging platform for just $100 monthly or outsource it. The CAN-SPAM Act of 2003 states that commercial email must have an unsubscribe option, and text messages are no different. Outsource Your SMS Marketing. You can save you and your customers a headache by outsourcing your marketing to Expivia.

Marketing 98

Marketing outsourcing Best practices Surveys 98

CSM Magazine

APRIL 28, 2016

Remember when it was a cool thing to save money and outsource your call center to India? The first thing he did was dramatically reduce the customer experience and outsource to India. The $1,000 I invested in Dell in May 2003 is now worth $474. I think firms are going to the same destructive approach as outsourcing.

Surveys 40

Surveys outsourcing Airlines Banking 40

Netomi

JANUARY 5, 2022

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. ” By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98