CSM Magazine

OCTOBER 19, 2020

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. Convenient Live Chat. Free Download.

Customer Support 98

Customer Support Chatbots Sales Wait times 98

Fonolo

MARCH 9, 2023

CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Relationship NPS surveys.

Surveys 56

Surveys Customer Experience Feedback Metrics 56

ProProfs Blog

JANUARY 7, 2022

And, not just sales, product-market fit can eventually turn your business into a successful venture in the long run. And that’s where things changed when Google introduced the concept of AdSense back in 2003. You can verify it by doing your research and talking to your customers via customer surveys.

Marketing 78

Marketing Surveys Customer retention Metrics 78

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Relationship NPS surveys.

Surveys 40

Surveys Customer Experience Feedback Metrics 40

ProProfs Blog

MARCH 26, 2020

Companies are driving crazy to earn it from their customers. Brand loyalty is a blessing to the companies trying to increase sales and lead their business to success. Repeat sales, exceptional affection, and preference for a brand regardless of the price can be termed as brand loyalty. . You might be thinking, why?

Surveys 139

Surveys Metrics Feedback Advertising 139

ProProfs Blog

FEBRUARY 18, 2019

Customer retention, customer loyalty, customer engagement, phew, these words are all I read about these days. Ask any customer support expert, and they’ll go on about how good NPS is and how companies are adopting it and using it to their advantage. Created in 2003 by Fred Reichheld, Bain & Co.

Benchmark 123

Benchmark Surveys Sales Metrics 123